Salon Policies

Special Considerations:

Please notify our reservations specialist before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your service provider immediately.

Guarantee:

Although we do not give cash refunds, all services have a limited time guarantee. If for any reason you are not satisfied, the service you received will be redone at no expense!

Cancellations:

We understand that sometimes you need to change your schedule. We kindly ask that you give us a 24-hour notice if you must cancel an appointment. Cancellations made less than 24 hours in advance will be charged $25-$50 for the time of services booked. Any “no-shows” will be charged 100% of the services booked.

We recommend that you schedule your next appointment prior to leaving the salon to ensure you have the appointment time that you most desire.

Payments & Gratuities:

We accept cash as well as all major credit cards including MasterCard, Visa, American Express and Discover. Personal checks are not accepted and we do not give cash back on credit card charges.

Gratuity is not included in the service fees listed on our price list.

Our stylists work on a level system, which means our pricing for hair services is tiered to reflect their expertise. The prices quoted are the starting price for the service, and may be higher depending on the stylist.

No Pets:

Sorry, but by Texas state law, no pets are allowed in a salon.

Service Pricing:

A “+” sign after some prices indicates price variations among service providers based on education and experience. After professionals complete training sessions and educational workshops with industry leaders, their prices increase to reflect a new skill level. Variations in pricing can also depend on the length and thickness of hair.

Child Safety Policy:

Our concerns are for the safety of your children.

We understand how challenging it is finding time to spend for yourself. We also understand that your “me time” does not always align with your hair appointments. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap.

We kindly request ONLY those receiving services be present in the service areas. Older children, (12+) capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind.

Our salon is not child-proof. Sharp instruments, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. Green Apple Salon stylists and staff are dedicated to providing each of our guests with the highest level of services possible.

We greatly appreciate your compliance with our child safety policy.